Quality:
Quality is defined as meeting the customer’s requirements for the first time and every time. Quality is much more than absence of defects which allows as to meet customer’s expectations

Attributes of Quality:
  1. Zero defect.
  2. Effectiveness – ( Performance and cost )
  3. Reliability – ( Build confidence in customers)
  4. Durability.
  5. Usability.
How to Achieve Quality?
By Quality Assurance and Quality control.

Factors influencing the testing project:
  • Quality ( always increase )
  • Schedule ( increase or decrease ) – ( time spent for prevention and detecting the defects)
  • Cost ( increase or decrease ) – ( prevention cost, appraisal cost and failure cost)